Privacy Policy & GDPR Compliance

IN GENERAL

Theuse of our web pages and the saervices provided to the visitor on thesite owned by the company, requires your agreement with the PrivacyPolicy of this site. Therefore, the visitor must carefully read thecontents of this page before using the services of our website. If hedoes not agree, he must leave this website and NEVER make use any of itsservices or content.
This privacy policy may change from time to time according the relevantlegislation. We will not explicitly notify our customers or our site’susers about these changes. Instead, we recommend you to occasionallyvisit this page for any changes to this privacy policy. The continueduse of the website even after any changes to the Privacy Policy impliesthe unconditional acceptance of these terms by you.

Privacy and Protection of personal data

We collect and process your personal data only when it is absolutely necessary.
We will never sell, rent, distribute, or publicize in any way your personal data, except where it is absolutely required.
If you are under 16, you MUST have your parents’ consent before using the services of this site.

Relevant legislation

Alongwith our company’s internal IT systems, this site is designed to complywith the following laws/regulations regarding the protection of user’spersonal data:

  1. EU Data Protection Directive (DPD of year 1995)
  2. Regulation on general EU data protection (GDPR of year 2018)

Personal information collected by this site and why we collect it

This site collects and uses personal information for the following reasons:

Invoicing / financial information

Incase you purchase any of our services / products, we will keep in ourdatabase the information necessary for the invoicing, such as name,address, email, phone number, vat id, etc. We will contact you in casesinvolving payment of services / products, invoice balances, recurringcharges, offers about our products etc, via e-mail, sms or by phone. Alldata transferred via email is protected by a TLS / SSL securityprotocol.

Website traffic monitoring

Like most sites, thissite uses Google Analytics (GA) to track user activity. We use thisdata to determine the number of our site visitors to better understandhow they find and use our web pages. Although GA records data such asyour geographic location, your device, your web browser, and youroperating system, none of this information identify you to us. GA alsorecords your computer’s IP address, which could be used to identify you,but Google does not provide access to it. We believe that Google is athird data processor that is compliant with the requirements of Europeanlegislation.

Contact forms and e-mail links

If you chooseto contact us using a contact form or an email link, none of the datayou provide will be stored to our site or transferred or processed byany third party data processor as defined below in the section «Ourthird-party data processors». Instead, these data will be sent to us viaan SMTP protocol (Simple Mail Transfer Protocol). Our SMTP servers areprotected by a TLS/SSL security protocol, meaning that email content isencrypted before being sent over the Internet. The content of the emailis decrypted by our local computers and devices.

Newsletters

Ifyou choose to subscribe in our newsletter, the email address you submitwill be forwarded to Mailchimp which manages our e-mail marketingservices. Mailchimp is a third-party data processor (see «Ourthird-party data processors» below). Your e-mail address will not bestored in any of our databases. Your e-mail address will remain in theMailchimp database for as long as we continue to use our e-mailmarketing services or until you explicitly request to be removed fromthe mailing list. You can do, using the delete link contained in all theemail newsletters we send you.
As long as your e-mail address remains in the Mailchimp database, youwill receive periodic e-mail newsletters from us regarding offers, newproduct or services etc.

Customer Satisfaction Survey / Customer Loyalty Program

Thedata we collect from the site, once you have accepted the terms of use,may be used to participate in a Customer Satisfaction Survey where youare asked about your site and product / service usage experience or acustomer loyalty program where you receive special discounts and offersto our products and services under certain conditions.

Live chat

Whencommunicating via live chat, the information we collect is the name,email address, IP, the date and time of communication, and the text thatwas exchanged during this communication. These data are collected tobetter serve the customer and for security reasons.

Advertising campains

Thirdparty vendors, including Google, can show our ads on websites. For thisreason, cookies can be used to update, optimize, and display ads basedon a previous user’s visit to our site, as well as for Remarketing. Youcan opt out of such use of cookies by Google by clicking here.
You may also opt out of the use of such cookies by third-party vendors by clicking here.

About Cookies

What is a cookie?

Theterm «cookie» refers to a small data file consisting solely of a set oftext information that the site transmits to the web browser on yourcomputer’s hard disk, either temporarily throughout your visit , orsometimes for longer periods, depending on the type of cookie. Cookiesperform different operations (for example, you are distinguished fromother site’s visitors or remember certain info for you like yourpreferences) and are used by most websites to improve your userexperience.

Each cookie is unique to your browser and containssome anonymous information. A cookie typically contains the name of thecookie field, the cookie’s lifetime, and a value (usually in the form ofa randomly generated unique number).

Types of cookies

The basic types of cookies are described below

  • Session cookies

    Theseare temporary cookies that remain in the cookie file of your device’sbrowser only during your visit and are deleted when you close thebrowser.

  • Persistent cookies

    These remain in thecookie file of your device’s browser even after the browser closes,sometimes for one year or more (the exact length of stay depends on thelifetime of each cookie). Permanent cookies are used when the siteadministrator may need to know who you are for more than one visit(e.g., to remember your username or your site configurationpreferences).

  • First-party cookies

    These arecookies installed on your browser and/or hard drive of your device fromthe site you are visiting. This includes assigning a unique ID to you,in order to monitor your site navigation. Site creators often usefirst-party cookies to handle visits and for identification purposes.

  • Third-party cookies

    Theseare cookies used by third parties, such as social networks to trackyour visits to the various sites they advertise. The site administratorhas no control over these third-party cookies.

Cookies on this site and how to manage them

Onthis site, we use cookies to improve your user experience. Sitefunctionality will be significantly affected if you disable or disagreewith the use of cookies.
See the following information about the third-party cookies we use onthis site, including how to disable them and the effect of disabling onthe site’s functionality. If you need any help on how to manage certaintypes of cookies, including how to check or delete them, please visit www.aboutcookies.org.

Google Analytics cookies

GoogleAnalytics cookies are performance analytics/logging cookies that allowus to collect anonymous information about how visitors use our site.These cookies can inform us on how many visitors use the site, thevisit’s time and duration, and also provide information on how visitorsnavigate across the site. This information helps us improve the way oursite works. They are anonymous information and do not contain personalinformation.
The information collected by the Google Analytics cookies about our siteis transferred and stored on Google’s servers in accordance withGoogle’s privacy policy.
For more information on Google Analytics, please visit https://support.google.com/analytics/answer/6004245
You can disable Google Analytics tracking by visting https://tools.go ogle.com/dlpa ge/gaoptout?hl =en=GB
If you disable these cookies, your activity will not be counted or usedin the statistics we collect to improve the services we provide throughthis site. Website functionality will not be affected.

Video providers cookies

Video providers can place cookies on your device if you watch their video on our site.
If you disable these cookies you may not be able to see the embedded videos on our site.

Social Networks cookies

Third-partysocial networks can place cookies on your device if you choose to sharea web page of our site with another third-party Social Network site, byclicking on one of the «share» buttons.
If you disable these cookies, you will not be able to share any of our content with third-party social networks

About this site’s web server

Allweb traffic (file transfer) between this site and your browser isencrypted and transferred via the HTTPS protocol using Secure SocketsLayer (SSL). Our servers, in order to ensure the smooth and secureoperation of our services, record the user’s ip and, in case of failedconnections, the username, in log files through security systems(firewalls, ddos filters, http filters, sql injection filters, visitstatistics, cloudflare services) and backup. All of the above data iskept for short periods on our servers with modern security protocols soonly authorized personnel can access them and only in cases to avoidmalicious actions.

Third-party personal data processors

Weuse a number of third parties to process personal data for us (forexample datacenter services, hosting services, backup services, paymentgateways, shipping companies, marketing services etc). These Third-partypersonal data processors have been carefully selected to comply withthe legislation mentioned in this document.

Data breaches

For any of your personal information stored in our database, all necessary action will be taken to be secure as possible.
We will report any unlawful violation of our database or any third partydata processing database to all relevant stakeholders as well asauthorities within 72 hours of the violation, if it is obvious that thepersonal data stored in recognizable form, have been stolen.

Access to information

Forany personal information that is stored in our database, you have theright to access, correct or delete them. You can get information aboutthis and its limitations by contacting us.

Data Protection Officer

You may contact the data protection officer (DPO) of this site by using the email in our contact page.

Reward Program (Point System)

We decided to reward our loyal customers giving them an extra discount in their purchases via a playful point system. From now on every purchase of you is being rewarded with points, which you can redeem in your future purchases. 

Important to know:

  1. In our reward system can participate everyone who is registered as a customer in pcpclothing.com.
  2. Points ratio that is being earned from purchases is for each one euro, one point. For example if you make a purchase of 50€, 50 points will be credited in your account at pcpclothing.com
  3. The monetization of the points follows the rule 1 point = 0,05€.
  4. Your earned points does not have an expiry date.
  5. Your earned points cannot be tranfered to another account.
  6. You can redeem the earned points in every future order, and you can earn new points for your account, everywhere at pcpclothing.com as the reward system works universally throught all the site categories and products. 
  7. You can use your earned points totally or partially in an order. For example if you have allready earned some points but these points are not enought to fully pay the cost of the product you wish to buy, there is no reason to worry! You can redeem your existing points and complete the required amount for your payment in euros.
  8. In each order you can set the amount of your points you want to be redeemed. 
  9. You can always (from inside your user’s profile) see your available point balance. From your user’s profile, in the option “Points” you can see how may points you earned from each of your order, or how many points you redeemed for each order you made.
  10. To be rewarded with points after an order you made, basic condition is that we have sent it to you. As soon as your order is being marked from our customer service as completed, you will be able to see the points in your account at pcpclothing.com
  11. In any case of cancellation or refund and eventually return of your order the points you earned are removed automatically from your account at pcpclothing.com 

Gift Cards

You can puchase a gift card according to your needs with value of 25€, 50€, or 100€. 

Gift cards can be purchased only with electronic payment (not with payment on delivery) or even with the points that you have collected from your previous orders at pcpclothing.com and you can personally use it (as you have an e-wallet service at pcpclothing.com or you can send it (this can be done at the time of the purchase) to a person that you wish to make a gift.

As soon as your payment has been completed, the gift card comes at the e-mail address you entered during its purchase.

The amount of the gift card is instantly available for its owner and it can be redeemed in any product of pcpclothing.com

Gift card’s value has no expiry date.

Users when they are logged-in they are able to see the remaining total of the purchased gift card from his/her account in the tab Gift Cards.

The amount that each gift card has can be redeemed totally or partially. If it will be redeemed partially the remaining amount will still appear at the tab Gift Cards in your account menu. You can even make a payment compining gift card’s value with another payment option available at pcpclothing.com, for example if you own a gift card of 25€ and the product you wish to purchase costs 30€ then you can redeem the gift card and pay another 5€ with credit/debit card or PayPal etc.

Finally there is the option to purchase a gift card today and to choose when you want the gift card to be delivered to the person you wish to (via e-mail).This is working automatically by our system, you don’t have to do anything more about it. The only thing you have to do is to state the date you wish the gift card to be delivered in the diary box when you purchase it.